［directions］: suppose that you ordered a refrigerator but later found a worrying problem. write a letter of complaint to describe the matter and require settlement, do not sign your own name at the end of your letter, using “li ming” instead.
i am happy that the refrigerator we ordered last week has arrived on time. but it is a great pity that we find there is something wrong with the refrigeration facilities.
after we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. when we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.
this problem has affected our normal life. would you please let me know whether or not you can send a repairman as soon as possible? i hope that my problem will get your kind consideration.
with reference to our order no. w98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
we shall be glad if you will replace all 20 sets as soon as possible. meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
dear mr. chang:
on september 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. we ask you to conduct investigation at your end and reply to us.